We are accepting CDCP

Privacy Policy

At Oragen Dental Hygiene Care, your privacy matters. This policy explains how we collect, use, protect, and share your personal information as part of your care. By becoming a patient or contacting us, you consent to the practices described below.

1. What Information We Collect

We may collect:

  • Personal details: Name, date of birth, address, phone number, email.
  • Health information: Medical history, dental history, medications, allergies, imaging, treatment notes, insurance details (if applicable).
  • Payment information: Records of payments, billing details, receipts.
  • Digital interactions: Messages or forms you submit on our website/social platforms.

2. How We Use Your Information

We use your information only for:

  • Providing safe, effective dental hygiene care.
  • Keeping accurate clinical and legal records.
  • Booking, confirming, and managing appointments.
  • Communicating about your care, policies, or clinic updates.
  • Billing and payment processing (if applicable).
  • Meeting professional, regulatory, and legal obligations.

We will never sell your information to third parties.

3. Consent

By becoming a patient or contacting us, you provide consent for Oragen Dental Hygiene Care to collect, use, and store your information as outlined. You may withdraw consent in writing, subject to legal and regulatory requirements.

4. Storage & Security

  • Records are stored securely in electronic and/or paper format.
  • We follow industry standards and legal guidelines to prevent unauthorized access, loss, or misuse.
  • Access to records is limited to authorized team members directly involved in your care.

5. Disclosure of Information

We may share information only when necessary, such as:

  • With insurance providers, if you request direct billing.
  • With other dental/medical professionals involved in your treatment (with your consent, unless required by law).
  • If required by law, court order, or regulatory body (e.g., College of Dental Hygienists of Ontario).

6. Patient Rights

You have the right to:

  • Access your dental records (in most cases within 30 days of request).
  • Request corrections to inaccurate or incomplete information.
  • Ask how your information has been used or disclosed.
  • Withdraw consent to use/disclose information, subject to limits required by law.

7. Retention of Records

We retain your records for the time required by Ontario law and regulatory guidelines, even if you are no longer a patient. After that, records are securely destroyed.

8. Questions or Concerns

If you have questions about how your information is used or stored, contact:

Privacy Officer:
 Oragen Dental Hygiene Care
 1395 Hurontario St.
 Mississauga, ON L5G 3H5

Phone: 416-432-3444
Email: [email protected]

9. Updates

We may update this Privacy Policy from time to time. The most recent version will always be available on our website or by request.

Urgent Matters

Oragen is a dental hygiene clinic and does not provide emergency dental procedures. For acute dental emergencies (e.g., severe pain, facial swelling, trauma), please contact a dentist or visit urgent care. If life‑threatening, call 911 immediately.

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FAQ

 Yes. All appointments require reviewing and signing our clinic policies.

 Typically within 1 business day. Messages sent after hours or on weekends are answered the next business day.

Yes, we direct bill. You are responsible for paying any expense not covered by your insurance.

Yes—treatments use fluoride‑free, non‑toxic products aligned with holistic care.

 Yes—$50, applied to the service total.